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Customer Service Executive

Customer Service Executive

Burton Bolton & Rose Recruitment Services Limited

Posted 2 days ago, valid for a month

London, Greater London EC1R 0WX

Full Time

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Sonic Summary

The position of Customer Service Executive is available in London, NW9, offering a salary of £27,000 plus pension benefits.
The role requires delivering exceptional customer service and addressing customer needs effectively.
Key responsibilities include managing customer communications via phone and email, processing orders, and ensuring successful deliveries.
The candidate should also be adept at resolving complaints and maintaining an updated customer database.
Previous experience in a customer service role is preferred, although the specific number of years required is not stated.

Customer Service Executive

London, NW9

£27,000 + Pension

The high success rate of this Company reflects on the skills and commitment held by their busy staff and as a Customer Service Executive you will be required to contribute to this process by delivering a first class service at all times.

Some of your duties will include:

- Providing a high level of service to customers and ensuring all their wants and needs are satisfied

- Liaising with customers via telephone and email to discuss their requirements and recommend suitable products

- Inputting customer orders onto computer system and tracking progress through to successful delivery

- Following up with customers after delivery to ensure they are satisfied with service received

- Investigating customer complaints, finding a suitable resolution and escalating issue when appropriate

- Maintaining a customer database record on the computer system and updating on a daily basis

Regrettably, we are not able to respond to job applicants who are not shortlisted. For new job alerts follow us on Twitter - @BBR_Recruitment, Instagram - BurtonBoltonRose, Facebook - Burton Bolton & Rose and LinkedIn - Burton Bolton & Rose

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