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Customer contact centre information clerk
Customer Service Team Lead x2

Customer Service Team Lead x2

Adecco

Posted 8 hours ago, valid for 14 days

London, Greater London EC1R 0WX

Full Time

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Sonic Summary

A leading IT Consultancy is seeking two Customer Service Team Leads for a 6-month fixed-term contract in London, offering a salary between £32,000 and £34,000 pro rata.
This fully remote role requires candidates to complete a 2-week training course at the end client's location in Stratford, London.
The Team Lead will be responsible for leading the team to meet performance metrics, conducting regular check-ins, and managing workflow allocation.
Key responsibilities include handling inbound and outbound calls, addressing customer complaints, updating customer information, and processing orders and refunds.
Candidates should have previous experience in a customer service leadership role to effectively support the team and integrate into the management team.

Customer Service Team Lead x2

£32,000 - £34,000 - pro rata

6-month FTC

London - Remote

A leading IT Consultancy is looking to recruit Customer service team lead to support a key end client. This is a fully remote position, but you will need to complete a 2-week training course at the end client based in London (Stratford)

As team leader you will need to;

Performance Metrics - Lead team to deliver against key goals and performance metrics
Regular Check-ins to provide support and gather feedback
Work-flow allocation
Integrate into Management team

You will

Handle in-bound and out-bound calls, responding to customer complaints
Updating customer information in the company database
Providing information about new and existing products and services
Tracking and processing new orders and refunds

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