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An exciting role has arisen for a talented German speaker to join a successful Luxury Fashion e-commerce team based in Southwest London. We are looking for a skilled bilingual Customer Service Representative to join their fun, dynamic and friendly team!
Your responsibilities will include:
- Dealing with a wide range of enquiries across multiple platforms at the same time in a timely manner.
- Providing product information and orders management.
- Delivering exceptional customer service and drive excellent customer satisfaction rating by being a brand ambassador and representing company values.
- Building a reliable rapport with delivery service providers to swiftly address any arising issues and foster trust.
- Supporting stores and resolving issues.
- Troubleshooting the e-commerce system and providing support to the managers.
- Keeping CRM up to date.
About you:
In order to succeed in this role it is essential for you to have strong communication skills and the ability to work well in a fast-paced environment. This is a fantastic opportunity for a German speaker with customer service experience to get involved in a friendly, creative, outgoing team!
Profile:
- Required to be fluent in German and English, both written and spoken.
- Proven experience within a customer service or customer support role.
- Able to work well in a fast-paced environment.
- Have strong IT skills, including Microsoft programs, experience in Zendesk desirable.
- Great communication and organisational skills.
- A strong problem solver with a solutions-oriented approach.
- Capable of self-motivation, multitasking, and effective prioritisation.
- Excellent team player
To apply, please send your CV in English and in Word format to Tom.languagematters is acting as an employment business in relation to this vacancy.
