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Customer Service Advisor!
Location: West End, London
Salary: 35K
Start date: ASAP
Are you passionate about providing exceptional customer experiences?
Do you have previous beauty customer service and Zendesk experience?
Our client is a rapidly growing hair care brand based in the West End are looking for a Customer Service Advisor. You will play a pivotal role in ensuring a positive experience that maintains high levels of customer satisfaction and be the face of their brand!
What You'll Do:
- Customer Support: Handle incoming calls, emails, live chats, and social media queries from customers with a cheerful and helpful attitude.
- Order Management: Process orders, returns, refunds, and exchanges in line with our company guidelines.
- Product Knowledge: Provide accurate information about our products and promotions to enhance customer experiences.
- Complaint Resolution: Efficiently resolve customer complaints to ensure timely satisfaction while maintaining our positive brand image.
- Account Setup: Create trade accounts on Shopify, assisting the trade team in setting up salon accounts.
- Record Keeping: Maintain detailed and accurate customer records using CRM software.
- Performance Targets: Work towards meeting customer service performance targets, including response times and resolution rates.
- Follow-Up: Ensure all customer issues are fully resolved by following up as needed.
- Sales Opportunities: Identify opportunities for upselling or cross-selling products and services.
- Continuous Learning: Stay updated on company policies, procedures, and industry trends to provide the best service possible.
What You'll Bring:
- Experience in customer service within in the beauty industry.
- Familiarity with customer service software (e.g., Gorgias or Zendesk) is a plus.
- A hands-on, enthusiastic self-starter with a flexible attitude who thrives in a fast-paced environment.
- Excellent communication, problem-solving, and conflict-resolution skills.
- A customer-first mindset that drives you to deliver service excellence.
- Ability to multitask and meet performance targets with ease.
- Proficiency in Google Workspace and Microsoft Office.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
