Calling all French and Dutch Speaking Customer Service Agents

Job Title: Calling all French and Dutch Speaking Customer Service Agents

Location: Harbour Exchange Square, London, E14 9HF

Hybrid

Salary: 29,500

Job Summary:

As a Multilingual Careline Advisor, you will be the first point of contact for Danone consumers, providing support across phone, email, and social media. You'll handle product queries, complaints, and social engagement, ensuring timely and empathetic responses. Working within a skilled team, you'll uphold Danone's quality standards while delivering exceptional customer care. This role requires fluency in French and Dutch, strong communication skills, and a passion for customer service.

Key Responsibilities:

* Fluent in French and Dutch, with excellent written and verbal communication skills in both languages

* Skilled in communicating effectively and empathetically with a diverse range of consumers and the public.

* Experience in customer care, ideally within the food industry sector.

* Proficient in IT tools, including Google Suite and Microsoft Office, with strong typing skills.

* Knowledge of CRM systems such as Salesforce is a plus.

* Proactive in taking ownership of the customer journey, anticipating needs, and delivering personalised solutions to resolve cases.

* Flexible and adaptable to working shifts.

What we're looking for:

* Self-motivated with a strong team-oriented mindset

* Committed to enjoying work and fostering a positive environment

Why this role is exciting:

This role offers a dynamic opportunity to connect with consumers, provide meaningful support, and represent a globally recognised brand. You'll engage across multiple channels, including social media, gaining valuable experience in digital customer care. Working in a diverse, multilingual team, you'll develop key skills, enjoy career growth opportunities, and be part of a supportive, fun environment. With great benefits and the chance to make a real impact, this is an exciting role for passionate communicators!

Benefits:

* Fun and sociable team environment

* Pension Scheme

* Eye test vouchers and discounts

* Discounted corporate gym membership with Nuffield

* Involvement with local charities and fundraising days

* Campaign specific benefits including discounts, incentives and prizes

* Recommend a friend scheme paid reward of 500 +

* Apprenticeships qualifications and career flight path schemes

* Recognition and reward schemes with Love to Shop Voucher rewards.

* Cycle to work scheme

How to Apply:

For more information or to apply contact Shannon on:

Email:

Phone: (phone number removed)

INDCP