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Contact Centre Team Leader

Lloyd Recruitment - Epsom
Posted 9 hours ago, valid for 10 days
Location

London, Greater London SW194NS, England

Salary

£32,000 - £38,400 per annum

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Contract type

Full Time

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Sonic Summary

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  • The position is for a Contact Centre Team Leader to manage a team of 10-15 Customer Service Agents.
  • Candidates should have proven telephony and team leader experience, along with skills in performance management and coaching.
  • The role includes responsibilities such as disciplinary management, investigations, recruitment, and change management.
  • The salary for this position is competitive, although the exact figure is not specified in the job description.
  • Applicants are expected to have several years of relevant experience, but a specific number of years is not mentioned.

Contact Centre Team Leader

We are looking for an experienced Team Leader to join our client based in the local area.

Leading a team of 10-15 Customer Service Agents, you will ensure company targets are achieved whilst ensuring ongoing training and support is provided to your team.

The individual will have the following experience:

  • Proven telephony experience
  • Team Leader experience
  • Performance Management
  • Disciplinary management
  • Investigations
  • Recruitment
  • Coaching & Training
  • Change management
  • Motivational

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Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.

By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.

Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.

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