Customer Engagement Advisor

We are recruiting for a Customer Engagement Advisor for an established central London based organisation within the construction sector.

This is a temporary to permanent position, working as a temporary employee through Tate for approximately 12 weeks with a view to going on to a permanent contract where the salary would be £28750.00 p.a.

This role is 100% office based, and the working hours are Monday to Friday: 9.00am to 5.30pm.

The office is based in EC4 in central London.

You will be working as part of the small Customer Engagement Team addressing customer queries and enquiries, proactively contacting customers and escalating issues when required.

Key Responsibilities:

• To implement processes and procedures and support and advise customers and team members.
• Meet key performance indicators and give an excellent service to stakeholders
• Coordinate project information and maintains FAQs to resolve queries.
• Record all correspondence with stakeholders
• Evaluate stakeholder feedback to enhance satisfaction.
• Answer enquiries by email, telephone and other channels
• Acknowledge and fulfil orders promptly.
• Assist stakeholders with errors and damaged goods, coordinating with relevant teams.
• Manage escalated calls and emails to the Compliance and Risk team.
• Obtain contact details for stakeholders registered as unknown.
• Assist stakeholders with portal login and reset issues
• Plus, any other ad hoc duties.

Person Specification:

• Experienced in customers service and ideally experience with stakeholders
• Construction sector experience would be ideal but not essential
• Excellent communication skills both written and oral.
• Able to work under pressure and to tight deadlines.
• Excellent IT literacy especially with Microsoft products - Word, Excel and Outlook
• Be immediately available.

Benefits whilst temping include:

Weekly Pay

28 days holiday

Access to the Tate Rewards Scheme including store discounts

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.