Back to search
Customer Service Administrator | North West London | Hybrid | FMCG Lifestyle Brand | £30-33,000 + bens
This dynamic group stock based lifestyle brand based in North West London is looking for a Customer Service Administrator to join its busy Commercial team.
Key responsibilities include:
- Assist the Commercial team customers with inquiries and product information.
- Managing the Customer inboxes and resolve any issues
- Provide pricing and delivery information precisely and, clearly communicating with all relevant parties
- Process sales orders, shipping instructions, relevant country certification and invoices for all UK and Export customer orders.
- Handle receipts/dispatches of goods from Head Office, including completion of related documentation and inputs into the ERP system.
- Deal with any customer issues along the lines of customer payments, damaged products, delayed or lost packages and liaise with Finance to raise any credit notes.
- Responsible for the logistics and preparing of goods for export including appropriate accompanying documentation; building long standing relationships with credible freight forwarders.
- Circulate weekly and ad hoc sales and inventory reports to Sales, Finance and key stakeholders.
- Update and maintain staff pricing list; ensuring all orders placed are processed in a timely manner.
Key Skills required:
- Strong attention to detail and organisational skills
- Good communication skills
- Strong MS Office skills (in particular, Excel)
- Ability to manage multiple tasks efficiently
- Good analytical/numerical and problem-solving skills
- Proven work experience in a Customer Services role
- Ability to work as part of a team and under own initiative
Communication skills are key since you'll be dealing with customers and coordinating with different teams such as Sales, Marketing, Production and Supply Chain. They are looking for someone who is reliable, can multitask, and is dedicated to making sure the Customer Services function uns effectively and efficiently. Great Opportunity for someone.
