Customer Service Administrator

** CUSTOMER SERVICE ADMINISTRATOR - Beauty Industry, Global Beauty Company **

• MUST HAVE experience using Sage 200.

Location: Office Based: Acton, LondonEmployment Type: Full-Time, Permanent (Mon-Fri, 9am-5pm based in the office)

Salary: £26,000 per annum

We are seeking a highly organised and proactive Customer Service Administrator to join our dynamic team. This role is perfect for someone who thrives in a fast-paced environment, has excellent communication skills, and enjoys delivering exceptional service to clients and retailers.

Key Responsibilities:

• Order Processing: Efficiently manage and process customer orders, ensuring accuracy and timely dispatch.
• Client Liaison: Maintain strong relationships with retailers, stocklists, and professional clients, including spas, hotels, clinics, and boutiques.
• Handling Enquiries & Complaints: Respond to web enquiries and resolve customer issues in a professional and timely manner.
• Logistics Coordination: Organise and manage post and deliveries via Royal Mail, DHL, UPS, and other courier services.
• Office Management: Oversee general administrative tasks such as ordering stationery, employee discounts, managing emails, and handling phone calls.

Skills & Experience Required:

• MUST HAVE experience using Sage 200.
• Strong organisational skills with the ability to multitask and prioritise workload.
• Excellent verbal and written communication skills.
• Experience in customer service or administration is desirable.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• A proactive and problem-solving attitude with a keen attention to detail.

Benefits:

• Competitive salary of £26,000 per annum.
• A supportive and friendly team environment.
• Opportunities for career growth and development.
• 26 Holiday Entitlement + public bank holidays + 1 day for your birthday.
• 65% Discount on Products and Spa Treatments within the clinic.
• £75 Monthly Product allowance for personal use.
• Standard pension contributions of 5% employer and 3% employee.
• ...& more!

Why Join Us?

This is an exciting opportunity to be part of a mission-driven company committed to innovation, sustainability, and client satisfaction. You’ll join a team that values empowerment, ownership, and collaborative growth. If you’re ready to make a meaningful impact in a company with a renewed vision and ambitious global growth plans, we want to hear from you.

Apply today to take your career to the next level in the beauty industry!