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Customer Service Advisor
Gloucester Road, Croydon, CR0 2DL
Wholesale Lens Corporation Essilor
Temp to perm position for the right candidates
(phone number removed)K per annum
To provide excellent customer service in dealing with associated queries, order processing, returns, and all other tasks relating to customer ordering processes, whilst demonstrating company values consistently within the role.
- Customer focused with excellent telephone manner
- Excellent PC and administration skills
- Good communication
- Attention to detail
- Previous customer service experience
KEY TASKS & RESPONSIBILITIES
- Handle customer requests for information/complaints in a professional and timely manner, documenting all relevant information and flagging complaints to the customer service supervisor.
- Place orders for customers
- Delivering an error rate of less than 0.5%
- Product returns and credits according to the defined procedure
- Perform identified actions for overdue orders, including communicating and chasing customers
- Proactively flag inefficiencies impacting on customers to the customer service supervisor
- Assist the logistics team in dispatch of orders as required
- Any other duties reasonably required
HEALTH & SAFETY / ENVIRONMENTAL RESPONSIBILITIES
- Work in line with duty of care to self/others and ensure H&S guidelines are followed in line with company policy
- Protect the H&S of visitors/contractors/external providers on site and ensure relevant guidelines are met
- Bring attention to hazards, risks, concerns, accidents or near misses
- Comply with any local PPE requirements
- Work in line with environmental and energy policies
- Ensure visitors/contractors/external providers meet relevant environment procedures while on site
- Bring attention to environmental hazards, risks and concerns
Please apply directly with an up-to-date CV
Acorn by Synergie acts as an employment business for the supply of temporary workers.
