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- Respond to member enquiries via phone, email, web and live chat in a timely manner
- Provide clear and accurate support on standards, products and services to both active and prospective members
- Promote membership and the retention of potential leavers by highlighting recommended applications of our standards
- Drive education and knowledge of our standards by delivering online webinars where necessary
- Ensuring all data protection legislation and company policies are adhered to, maintain an accurate and up-to-date record of our member base by following agreed member support systems and processes
- Develop and maintain a thorough and up-to-date understanding of standards, products and services
- Provide clear and accurate support on standards, products and services to both active and prospective members
- Follow the internal escalation process where a query requires more complex, technical support
- A minimum of one year in a customer service role or related field
- A commitment to understanding member needs and delivering exceptional customer service to all those who contact
- Excellent communication skills, with the ability to articulate complex information clearly and concisely, both in writing and verbally
- A positive outlook and can-do attitude
- Proficiency in basic computer applications (Microsoft Office, email etc)
- A team player who can work collaboratively with colleagues to enhance member satisfaction
- Basic Salary up to £30,000
- Hybrid working (3 days in the office)
- Excellent Pension up to Personal contribution of 5%, company contribution of 12%
- Healthcare, dental, cycle to work scheme and many more !
