Customer Service Advisor

Howells Recruitment

Posted 10 hours ago, valid for 17 days

London, Greater London SW18 4DJ, England

£40,000 - £48,000 per annum

Part Time

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Sonic Summary

The position is for a Customer Service Advisor in the Social Housing sector based in Westminster.
This is a full-time, temporary role lasting approximately 16 weeks, offering a salary between £13.00 and £13.50 per hour.
Candidates must have prior experience in customer service and call centre environments, along with planning and scheduling skills.
Key responsibilities include responding to customer enquiries, taking repair orders, planning and dispatching works, and maintaining accurate records.
The successful candidate will work in a team to deliver quality service to clients, including Housing Associations and Local Authorities.

Customer Service Advisor - Social Housing SectorBased in WestminsterFull-Time, Temporary role (around 16 Weeks)£13.00 - £13.50 per hour

Are you an experienced Customer Service Advisor with planning/scheduling experience and have the ability to demonstrate excellent communication and customer service skills? Are you looking for a new challenge in order to develop your career? If so, we can help you!

We are working with a leading Contractor to recruit a proactive Customer Service Advisor based in Westminster.

You will have the exciting opportunity to develop your customer service and organisational skills by tackling several different tasks at once. You will be working as part of a team in a call centre environment, assisting the operational team to deliver a quality service to all clients including Housing Associations and Local Authorities and their residents.

Key responsibilities include:

Respond to all customer calls/email enquiries and adhere to targets and objectives set
Take customer repair orders, obtaining full repair information and complying with data protection checks where required, accurately diagnosing repairs and making appropriate and relevant appointments in accordance with policy, practice and KPI targets.
Plan & dispatch works to delivery staff, ensuring they have the correct skill-set to ensure a first-time fix.
Monitor progress on jobs, communicating with customers/stakeholders where required.
Accurate record keeping
Liaise with other departments where necessary to ensure positive expected outcomes are obtained
Undertake other administrative tasks as directed by the Team Leader/ Manager

The successful candidate MUST have IT skills, customer service skills and the ability to work well under pressure. You must also have experience in working in a call centre environment.

You will be working for a modern, forward thinking business that believe the strengths, skills and personalities of their people are the key to the company's success.

If you're interested, please apply online now!

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