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Technical Customer Services AdvisorChessingtonPermanent, Full Time, 38.5 hours per weekThe Technical Customer Services Advisor will be a key member of the technical support team, responsible for resolving technical aftersales issues, from warranty claims to operational concerns. This role requires excellent problem-solving skills and a customer-focused mindset to provide effective solutions for our global customer base.
Job Description:
- Handling technical phone calls/emails from our worldwide customer base as well as internal departments and providing solutions using the internal knowledge base
- Process all warranty claims & tracking progress to a successful conclusion.
- Accurately maintain the CRM system
- As part of a team be responsible for stock management & rotation in warranty warehouse
- Managing and tracking of all outsourced repairs.
- Participate and contribute to team meetings and other company events across the organisation including occasional work at exhibitions or installations.
- To take reasonable care for health and safety of themselves and others who may be affected by their acts or omissions.
- To ensure that work area is kept clean, tidy and free of hazards and that good housekeeping is maintained at all times.
- Ensure all gaming products are fully compliant and machines are correctly labelled.
Personal Attributes:
- Self-motivated with strong resilience and persistence.
- Results-driven, committed, and trustworthy.
- Reliable, with excellent time management and punctuality.
Essential Criteria:
- Minimum of 1 year of experience in a customer-facing environment or technical call centre.
- A strong interest in technology and electronics.
- Proficiency in troubleshooting basic technical issues.
- Familiarity with Windows and MS Office applications.
- Excellent verbal communication skills and confident telephone manner.
- High level of initiative with strong teamwork and collaboration skills.
- Excellent organisational, problem-solving, and communication abilities.
