Customer Service Advisor Italian Speaking

CUSTOMER SERVICE ADVISOR (ITALIAN SPEAKING) / LONDON (FULLY REMOTE) / PART TIME & FULL TIME / UP TO £12 PER HOUR

Are you a bilingual Customer Service professional, looking for an exciting new challenge? If so, we have an amazing opportunity, with flexible hours, working alongside a great team of people!

Charlie Creative Lab Ltd is a fast-growing group of international multimedia agencies, based in the UK, Italy, and Cyprus. We provide full consultancy services to a diverse range of international multimedia producers, including self-publishers, YouTubers, and content creators across platforms like TikTok.

Our team is passionate about supporting the creative industries, and we are committed to fostering a collaborative and innovative work environment.

As we continue to expand our operations, we are looking for a talented Customer Service Advisor to join our rapidly growing team (must be fluent in both English & Italian).

This will initially be a 3 month trial – made permanent upon successful completion.

What’s in it for me?

• Competitive pay, up to £12 per hour.
• Fully remote working.
• Will consider part time (25-27 hours per week) and full time (38-40 hours).
• Friendly working hours, between 9am and 5pm.
• 4 weeks paid holiday.
• 1 week full sick pay.

Key Responsibilities of the Customer Service Advisor:

• You will respond to customers and direct tickets to the appropriate departments via Freshdesk and social media.
• Create tutorial videos and documentation, as well as maintain a video archive of helpful responses for customers and colleagues.
• Setting up new accounts for our publishing house on distributor platforms.
• Occasionally, you must call our suppliers in the US to request information about customer account issues.
• You will talk with customers over the phone and respond to emails.

Skills & Experience Required:

• Experience with FreshDesk or similar ticket management platforms, both as a user and internally within a company.
• Experience using Google Drive and the Microsoft Office Suite.
• Excel proficiency is essential.
• A caring and patient attitude towards customers.
• Knowledge and use of video editing platforms.
• Ability to quickly learn and adapt to new platforms.
• Confidence in speaking on the phone in English and Italian.

What’s Next?
If you have the enthusiasm and skillset to hit the ground running in this Customer Service Advisor position, we would love to hear from you. APPLY NOW for immediate consideration.