Customer Service Assistant

Customer Service and Admin Support

Location: Hendon, North London (NW9)

Salary: Up to £28,000 per annum  depending on experience

Benefits: 25 days of holiday per annum, hybrid working possible after probationary period

Join a leading company in the renewable energy sector!

Key Responsibilities:

• First point of contact for customer service calls
• Categorize and manage service calls, resolving queries where possible
• Organize service calls and allocate to relevant departments
• Support booking installations and service visits
• Assist with improving the company’s Net Promoter Score process
• Apply for regulatory certificates for installations
• General admin duties

Skills and Attributes:

• Excellent listener with a friendly, positive attitude
• Strong verbal and written communication skills
• Customer-focused and highly organized
• Problem solver with initiative
• Team player with a can-do attitude
• Flexible and willing to assist with various tasks

Experience:

• Customer service or call center experience
• Office administration skills
• Computer literate
• Renewable energy sector experience is a plus

If you’re ambitious and eager to grow with a dynamic company, we want to hear from you!