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Customer service representative
Customer Service Assistant

Customer Service Assistant

Burton Bolton & Rose Recruitment Services Limited

Posted a day ago, valid for 6 days

London, Greater London EC1R 0WX

Full Time

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Sonic Summary

The role of Customer Service Assistant is available in London, NW9, with a salary of £28,750 plus pension and parking benefits.
This position requires a commitment to providing high levels of customer service and managing service issues effectively.
Responsibilities include investigating service complaints, assisting with telephone enquiries, and maintaining client information in a database.
Candidates should have relevant experience in customer service, although the specific years of experience required are not mentioned.
The organization is growing and seeks a friendly and efficient team member to support both clients and the field service team.

Customer Service Assistant

London, NW9

£28,750 + Pension + Parking

This continually growing organisation requires a Customer Service Assistant to join their busy and happy team which provides all-round support for customers.

Some of your duties will include:

- Ensuing a high level of service is provided to customers at all times and managing any service issues that occur

- Investigating any service complaints that may arise and ensuring they are handled in a friendly, timely manner

- Assisting with incoming telephone calls and handling enquiries from new and existing clients

- Maintaining client information on database system and ensuring all enquiries and complaints are logged

- Escalating complaints when necessary to the senior management team

- Working closely with the field service team to resolve complaints received

Regrettably, we are not able to respond to job applicants who are not shortlisted. For new job alerts follow us on Twitter - @BBR_Recruitment, Instagram - BurtonBoltonRose, Facebook - Burton Bolton & Rose and LinkedIn - Burton Bolton & Rose

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