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Customer Service Advisor X20
28,000
6-month FTC
London - Remote
A leading IT Consultancy is looking to recruit several customer service specialists to support a key end client. This is a fully remote position, but you will need to complete a 2-week training course at the end client based in London (Stratford)
You will
- Handle in-bound and out-bound calls, responding to customer complaints
- Escalating problems to the technical team or Supervisor
- Updating customer information in the company database
- Providing information about new and existing products and services
- Tracking and processing new orders and refunds
- Making sales and processing payments, when necessary
- Performing administrative tasks as assigned by the Supervisor
