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Wise May are looking for a Customer Support Executive to work as part of a Customer Service Team for a Membership organisation. The role will involve being the first point of contact to the organisations membership queries and providing an excellent member experience.
Hybrid working 3 days in the Office, 2 days working from home.
Duties:
- Responding to member enquiries over phone phone, via email and other channels
- Providing clear and accurate support on standards, products and services
- Retention of potential leavers
- Follow the internal escalation process where a query requires more complex technical support
- Act as a voice of the member, championing their needs and priorities to the wider business
- Support internal projects with member knowledge, outbound calling and inbound response handling when required
Skills:
- Proven Customer Service experience
- A positive outlook and can-do attitude
- Excellent communication skills
- High levels of empathy
- Strong analytical abilities to troubleshoot and resolve customer issues effectively
Benefits:
- 25 days holiday (buy up to 5 days holiday)
- Up to 12% employer Pension contribution
- Access to GP clinic
- Life Insurance
- Eye care
- up to 2 moving house days
- Private dental scheme
- Private healthcare
- Cycle to work scheme
- Season ticket loan
- Family travel insurance
- Gym membership
