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Customer service representative
Customer Service Executive

Customer Service Executive

Pertemps London

Posted 8 hours ago, valid for 4 days

London, Greater London EC1R 0WX

£30,000 - £3 per annum

Full Time

Employee Assistance

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Sonic Summary

The Customer Service Advisor position is based in Central London with a salary of £30,000 per annum.
This role requires a proactive individual with excellent communication skills and a passion for customer service.
The job involves handling inquiries via phone, email, and live chat while ensuring a positive experience for customers.
Candidates should have at least one year of experience in a customer service role.
The company offers a comprehensive benefits package, including 25 days of holiday and a commercial bonus scheme.

Job Title: Customer Service Advisor Location: Central LondonSalary: £30,000 per annumMonday to Friday – Hybrid after 3 months About the Role:Join a dynamic and innovative company in Central London as a Customer Service Advisor! We’re seeking an enthusiastic professional to deliver exceptional service as the first point of contact for our customers. You'll handle inquiries across phone, email, and live chat, ensuring every customer has a positive experience with our brand.Key Responsibilities:

Respond to customer inquiries promptly and professionally via phone, email, and live chat.
Resolve customer concerns efficiently while maintaining high service standards.
Accurately document all interactions and escalate unresolved issues to relevant teams.
Collaborate with colleagues to improve customer service practices.

Comprehensive Benefits Package:

25 days holiday, plus 8 public/bank holidays.
Commercial bonus scheme.
Annual cost of living salary increase.
14 weeks full pay maternity leave, 2 weeks full pay paternity leave.
Employee Assistance Program with a 24/7 mental health helpline and free counselling for you and your family.
Paid Wednesday lunch.
Fresh fruit provided daily.
Breakout room with Netflix and Nintendo Switch.

About You:We’re looking for a proactive, solution-oriented individual with excellent communication skills and a passion for customer service. If you're ready to hit the ground running and thrive in a fast-paced environment, we’d love to hear from you!

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