Customer Service Officer

Customer Service OfficerSouthwarkTo provide and promote a professional, high quality, front line customer focused service to all callers, processing information in response to enquiries, concerns or requests for Council services received through various channels, and ensuring that all enquiries are swiftly and comprehensively resolved at first point of contact. Ensuring that they are processed in one transaction, as far as is reasonably practicable.Principal AccountabilitiesTo deal with telephone enquiries housing repairs from customers in a professional manner, consistent with corporate customer services standards and targets.To use all available ICT systems to provide accurate advice, resolve enquires, raise orders, with correct level of priority and maintain and update records on behalf of the customer and ensure that duties are undertaken with regard and compliance of the Data Protection Act and other relevant legislation. To establish, develop and maintain effective working relationships with all work colleagues to ensure a 'one team approach' to the delivery of the Contact Centre's performance standards and the business objectives.To liaise and work with colleagues across the Council, contractors and other partner agencies as appropriate to resolve enquiries.

To be a team player in a customer focused team, contributing to meetings, team building and continuous improvement.