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Job Title: Customer Services OfficerLocation: Camden Council, 5 Pancras SquarePay Rate: £20.00 per hourJob Type: Hybrid (with office-based training)Hours: 36 hours per week (Shift pattern between 8am-6pm)Start Date: 24th February 2025End Date: 25th May 2025
About the Role:Camden Council is seeking a dedicated Customer Services Officer to join their team for a temporary period covering vacancy. The role will involve working in a busy call centre environment, delivering excellent customer service while adhering to a variety of shift patterns. This is a hybrid working role, with most training taking place in the office, and shifts will be scheduled between 8:00am - 6:00pm.
Key Responsibilities:
- Handle customer inquiries via phone and email in a professional and efficient manner.
- Assist with customer service issues, ensuring all queries are resolved promptly.
- Support a variety of administrative tasks as required by the team.
- Maintain accurate records of interactions and resolutions.
- Work within a team to deliver high levels of customer satisfaction.
Requirements:
- Up-to-date Basic DBS check (mandatory).
- Ability to work a flexible shift pattern (8am-4pm, 9am-5pm, 10am-6pm).
- Previous experience in a customer service or call centre environment is desirable.
- Strong communication skills and a professional approach.
Please CALL HARRISON ON , IF YOU FIT THIS ROLE
