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Customer Service Planner - Social Housing Repairs & Maintenance
Based in Waltham Forest
Full-Time, Temporary role (around 16 Weeks)
14.20 - 15.20 per hour
Are you an experienced Customer Service Advisor with planning/scheduling experience and have the ability to demonstrate excellent communication and customer service skills? Are you looking for a new challenge in order to develop your career? If so, we can help you!
We are working with a leading Contractor to recruit a proactive Customer Service Planner based in Waltham Forest.
You will have the exciting opportunity to develop your customer service and organisational skills by tackling several different tasks at once. You will be working as part of a team in a call centre environment, assisting the operational team to deliver a quality service to all clients including Housing Associations and Local Authorities and their residents.
Key responsibilities include:
- Respond to all customer calls/email enquiries and adhere to targets and objectives set
- Take customer repair orders, obtaining full repair information and complying with data protection checks where required, accurately diagnosing repairs and making appropriate and relevant appointments in accordance with policy, practice and KPI targets.
- Plan & dispatch works to delivery staff, ensuring they have the correct skill-set to ensure a first-time fix.
- Monitor progress on jobs, communicating with customers/stakeholders where required.
- Accurate record keeping
- Liaise with other departments where necessary to ensure positive expected outcomes are obtained
- Undertake other administrative tasks as directed by the Team Leader/ Manager
The successful candidate MUST have IT skills, customer service skills and the ability to work well under pressure. You must also have experience in working in a call centre environment.
You will be working for a modern, forward thinking business that believe the strengths, skills and personalities of their people are the key to the company's success.
If you're interested, please apply online now!
