Customer Service Planner

Howells Recruitment

Posted 9 hours ago, valid for 17 days

London, Greater London E10 6EJ, England

Part Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

The position is for a Customer Service Planner focused on Social Housing Repairs & Maintenance based in Waltham Forest.
This is a full-time, temporary role lasting approximately 16 weeks with a salary ranging from £14.20 to £15.20 per hour.
Candidates must have experience as a Customer Service Advisor, particularly in planning or scheduling, along with strong communication skills.
Key responsibilities include handling customer inquiries, planning and dispatching repair works, and maintaining accurate records.
The role requires IT proficiency, customer service experience, and the ability to work effectively in a call center environment.

Customer Service Planner - Social Housing Repairs & MaintenanceBased in Waltham ForestFull-Time, Temporary role (around 16 Weeks)£14.20 - £15.20 per hour

Are you an experienced Customer Service Advisor with planning/scheduling experience and have the ability to demonstrate excellent communication and customer service skills? Are you looking for a new challenge in order to develop your career? If so, we can help you!

We are working with a leading Contractor to recruit a proactive Customer Service Planner based in Waltham Forest.

You will have the exciting opportunity to develop your customer service and organisational skills by tackling several different tasks at once. You will be working as part of a team in a call centre environment, assisting the operational team to deliver a quality service to all clients including Housing Associations and Local Authorities and their residents.

Key responsibilities include:

Respond to all customer calls/email enquiries and adhere to targets and objectives set
Take customer repair orders, obtaining full repair information and complying with data protection checks where required, accurately diagnosing repairs and making appropriate and relevant appointments in accordance with policy, practice and KPI targets.
Plan & dispatch works to delivery staff, ensuring they have the correct skill-set to ensure a first-time fix.
Monitor progress on jobs, communicating with customers/stakeholders where required.
Accurate record keeping
Liaise with other departments where necessary to ensure positive expected outcomes are obtained
Undertake other administrative tasks as directed by the Team Leader/ Manager

The successful candidate MUST have IT skills, customer service skills and the ability to work well under pressure. You must also have experience in working in a call centre environment.

You will be working for a modern, forward thinking business that believe the strengths, skills and personalities of their people are the key to the company's success.

If you're interested, please apply online now!

Apply now in a few quick clicks

Customer Service Planner

Customer Service Representative

Customer Service Representative German Speaking

Customer Service Representative Dutch speaking