Customer Service Representative/E-Commerce Assistant

Positive Employment

Posted 5 days ago, valid for 9 days

London, Greater London EC1R 0WX

£25,000 - £29,000 per annum

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Are you looking to join a progressive and rapidly growing clothing business in North London? If so, this opportunity might be perfect for you!

Our client has been thriving for over a decade, in the beginning selling clothes on social media and now serving a nationwide consumer base through a successful online store. With a large following across all platforms, they are excited to expand their team.

About Them: They pride themselves on delivering exceptional customer experiences and fostering a collaborative and inclusive work environment.

As a Customer Service Representative/E-Commerce Assistant you will be a key member of the team handling a wide range of duties with room to grow alongside the business.

Key Responsibilities:

Schedule listings on social media platforms.
Respond promptly to customer inquiries through email, telephone, and social media.
Handle objections and complaints professionally and respectfully.
Conduct missing parcel investigations.
Use the AI-powered E-commerce helpdesk system to raise and action tickets.
Keeping abreast of reviews on Trust Pilot and engaging the customers in response to those reviews.
Use SHOPIFY to navigate the online store, doing things like creating and removing products and giving customers product information.

Personal Requirements:

Experience in Customer Services for at least 2 years is essential.
An interest in fashion or a background in clothing retail is desirable.
Basic IT skills required (full training will be provided on internal systems).
Previous experience with Shopify is not essential but desirable.
Strong understanding and use of all social media platforms (Facebook, Instagram, TikTok).
An enthusiasm to learn.
Demonstratable multi-tasking skills.
Excellent verbal and written communication skills.

Working Hours: 9:00 am - 5:00 pm, Monday to Friday - Please note this role is fully office based.

Salary: £25,000 - £29,000 per annum (dependent on experience)

Join - If you’re passionate about customer service and would like to work in the fashion industry or would just like to work in a rapidly expanding business, we’d love to hear from you! Apply now to be a part of their dynamic team.