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- Confidently handle high call volumes, emails, and social media enquiries in an efficient and effective manner.
- Respond to initial customer enquiries and proactively promote and market the company.
- Ensure all bookings are logged accurately, updating any amendments accordingly.
- Resolve any issues or enquiries in a timely and satisfactory manner.
- Be willing and adaptable to business needs, including handling sales enquires during busy periods.
- Manage and prioritise workload in line with KPI’s ensuring service levels are met and exceeded.
- Possess excellent interpersonal skills with both internal and external contacts.
- Support the wider team when required, assisting with attendees, database management, mailings, and research.
- Passion for delivering exceptional standards of customer service and care.
- Target driven and can demonstrate ability and commitment to work to KPI’s.
- Excellent communication skills, both verbal and written.
- Strong IT skills and proficient using computer systems.
- Able to quickly build rapport and comfortable speaking to a wide range of potential customers/patients.
- Able to maintain relationships with colleagues and customers, even in challenging situations.
- Always display a professional attitude towards colleagues and customers.
- Knowledge of using patient administration systems and electronic medical record systems would be desirable.
- Sound knowledge of how to deliver a ‘sales through service’ approach in a contact centre environment.
- Generous salary annually reviewed.
- Hybrid working – 3 days at home and 2 in the office.
- 33 days annual leave inclusive of bank holidays.
- Learning and development which supports your career path and progression.
- Generous matches pension contributions.
- Private healthcare, 24/7 GP appointments, physio, and counselling.
- Free laser eye treatment and discounts for friends and family.
- Various discounts across retail, supermarkets, travel, and hospitality.
