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Location: Cricklewood
Hours: Monday to Friday, 9:00am - 5:30pm (37.5 hours per week)
Hourly rate: 15 p/h
Are you a friendly, organised, and reliable person who enjoys helping customers? We're looking for a Customer Service Support specialist to join a growing team in the telecoms industry. This role is all about ensuring a smooth and positive experience for customers, from answering queries to processing orders and providing ongoing support.
About the Company
Our client is a UK-based broadband provider delivering fast and reliable internet to rural and remote areas. Using 4G and 5G technology, they provide high-speed connectivity where traditional services fall short. With a strong reputation for excellent customer service, they're now expanding their team to support their growing customer base.
What You'll Be Doing
As a Customer Service Support specialist, you'll be the first point of contact for customers, handling a variety of administrative and support tasks, including:
Handling customer inquiries over the phone and via email, assisting with billing, contract details, and general account-related questions.
Managing customer orders, processing returns, and arranging replacements for equipment as needed.
Supporting new customers through the onboarding process, overseeing their orders, and ensuring their installation or setup runs smoothly.
Addressing and resolving customer complaints with professionalism, ensuring a positive outcome.
Collaborating with internal departments, including technical support and operations, to maintain a seamless customer journey.
What We're Looking For
Background in customer service, administration, or operations (experience in the telecoms sector is beneficial but not required).
Strong communication skills - friendly, clear, and confident when speaking on the phone and writing emails.
Well-organised with great attention to detail, capable of managing multiple tasks efficiently.
Confident using internal systems to handle orders, monitor returns, and keep accurate customer records.
A reliable and proactive team player who is happy to step in and support where needed.
Benefits:
20 days holiday + Bank Holidays
Hybrid working - the option to work from home part of the week after initial training
Be part of a growing company with a supportive and friendly team
Apply Now! If you're a great communicator with a passion for customer service, we'd love to hear from you.
