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- Annual Salary: £28,000 plus annual bonus
- Location: Staines
- Job Type: Full-time
Join a leading healthcare company based in Staines as a Customer Services Assistant. This role is ideal for an experienced individual who thrives in a busy and vibrant team environment. You will be instrumental in providing exceptional service to customers through various communication channels.
Day-to-day of the role:- Handle incoming calls from customers, providing timely and accurate responses to their inquiries.
- Interact with customers through email and live chat, ensuring all communication is clear and professional.
- Work collaboratively with team members to resolve customer issues and improve service delivery.
- Maintain a high level of professionalism and confidentiality at all times.
- Utilise various software systems to document customer interactions and track resolutions.
- Proven experience in a customer service role, preferably in the healthcare sector.
- Excellent communication skills, both verbal and written.
- Ability to work effectively both independently and as part of a team.
- Strong problem-solving skills and attention to detail.
- Experience with CRM systems and proficiency in Microsoft Office.
- Competitive salary of £28,000 plus annual bonus.
- 25 days holiday.
- Flexible working hours (Monday to Friday, 8:00 AM - 4:00 PM or 9:00 AM - 5:00 PM).
- Private healthcare.
- Onsite parking.
To apply for this Customer Services Assistant position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.
