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About the Job
?? Role | Customer Support Advisor
?? Company | Dynamic Customer Service Team
�? Areas | Customer Service, Technical Support, Online Store Management
?? Based | Hybrid (3 days in the office, 2 days from home)
Our client is looking for a dedicated Customer Support Advisor to join their dynamic customer service team. The Customer Support Advisor will be the first point of contact for customers, offering assistance across various channels including phone, email, live chat, and social media platforms. The ideal candidate is passionate about delivering outstanding customer service and enjoys problem solving in a fast paced environment.
?? Main Responsibilities
- Handle customer inquiries via multiple communication platforms.
- Manage online store customer service.
- Provide technical support across a wide range of products.
- Monitor and maintain service quality standards.
- Assist with any ad-hoc tasks as required.
?? Requirements
- Minimum 2 years of experience in customer service (office or call centre).
- Strong communication and active listening skills.
- Proven ability to handle complaints professionally and maintain calm under pressure.
- Experience using CRM tools (Zendesk preferred).
- Ability to multitask and maintain high attention to detail.
- A team player with a desire to help others.
?? Benefits
- 25 days annual leave plus bank holidays.
- Competitive salary and pension contributions.
- Private healthcare from day one.
- Employee discounts.
This role combines office-based work (3 days in the office) with remote working (2 days from home).
