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Our client, an incredibly successful, fast-growing Business Consultancy, are looking to recruit 2 x candidates to join their expanding Customer Services operation. Based in an incredible Central London office (over 100 FTE) and working on a hybrid basis with great Monday - Friday hours, this is an incredible opportunity for the right candidate(s)!Our client offer a Consultancy service to businesses looking to start/grow, offering amazing solutions/advice on a wide range of technical issues. They have grown extensively since their establishment over 10 years ago, and are based in a recently-refurbished, modern Central London location (complete with a Games room, chill-out area and plenty of dogs roaming the office!). As they place a lot of emphasis on offering an incredible service to their client base, they are looking for 2 x candidates to come and join them, acting as the first point of contact for their customers. In a nutshell, your responsibilities will include:- Handling inbound calls, emails and live chat queries from B2B clients- Dealing with a wide range of queries covering solution information, technical issues and complaints- Recording all customer information on company CRM- Offering an exceptional service to all clients- Exceeding Customer Service targets/KPI'sIn order to be considered for this position, it is ESSENTIAL that you have the following:- Educated to University degree level (or equivalent)- Minimum 2 years' experience in handling inbound calls/emails in a Customer Services environment- Articulate, professional telephone manner- Incredible communication skills (both verbal and written)- Fun, sociable personality- Genuine desire to progress in a rapidly-growing company!In addition to a very competitive basic salary of £32,000, our client are also offering the following:- Additional £250 in bonuses every month (£3,000 in total) based on your performance against Customer Service targets- Hybrid-working model (3 days in the office / 2 days working from home)- Amazing working hours: Monday - Friday: 9.00am - 5.30pm- Incredible office (pen-plan/sociable/games room/office dogs!)Our client are looking to move very quickly on this position(s), so any interested candidates are urged to apply at their earliest convenience!
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