French Speaking Customer Support Admin

French Speaking Customer Support Admin Salary £30,000 - £35,000

Based in Ealing, West London

Hybrid after probation (4 days in office, 1 days working from home)

A top manufacturer and distributor of tools and accessories in the building industry, based in Ealing is looking for a bilingual French and English, Customer Support Admin to process orders and manage invoicing for their European customers, with a strong focus on their French market. Looking for individuals that are an easy commute to Ealing.

Duties:

• Manage and process orders for European customers
• Communicate with French-speaking customers, providing excellent service and support
• Respond to queries from customers and the sales team regarding order status, updates, and special requests, primarily through email and MS Teams
• Work closely with European warehouses and logistics partners to ensure orders are picked, packed, and shipped correctly
• Address any delivery issues promptly and liaise with logistics to resolve them efficiently
• Raise invoices once orders have been dispatched and ensure all billing information is accurate
• Maintain up-to-date customer records, orders, invoices, and credit memos on ERP system

Experience & Skills Required:

• Previous experience in customer support and sales order processing
• Ability to read and speak French fluently
• Knowledge of MS Outlook, Word and Excel - (Be able to use Pivot tables and V look ups)
• Any knowledge of ERP software or systems would be advantageous
• Organised with an ability to multi-task
• Good communication skills, both verbal and written
• Comfortable working in a small team and good with managing a varied workload

Benefits:

• Contributory Pension
• 22 days + Bank Holidays rising every year worked to 1 day up to 27 days
• Hybrid (after training and understanding the business, will offer 1 day working from home)
• Gym (Eden gym free 2 days per week)
• Discretionary Bonus - Depending on own and company performance

If you are French speaking with customer support/sales administration experience and a easy commute to Ealing, please apply now!!!

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.