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Established Tour Operator, specialising in luxury adventure and expedition travel, a leader in its field is expanding again and is looking to recruit an experienced Groups Coordinator for their team of specialists.
Salary is very competitive, based on experience, with additional team & company bonuses, and additional benefits. This is a fully remote role too! If you have solid groups travel and customer service experience within the travel industry and a true love of travel and the outdoors, this is a challenging, exciting and rewarding next step.
THE COMPANY
A UK based Tour Operator, with a global team specialising in luxury adventurous trips to Antarctica, Patagonia and Arctic. It's a team of innovative, knowledgeable, values-led and driven people, who know their customers can use their extraordinary travels and protect the planet. They're now growing their team again and strive to continue to be game-changers in the Travel Industry.
They are seeking a Groups Customer Experience Coordinator, with a passion for travel and delivering exceptional group experiences to help customers prepare for their adventures to Antarctica & Patagonia. In this role, you'll be central to managing and coordinating group bookings, ensuring seamless experiences by tailoring itineraries and addressing specific needs of each group. This role is perfect for someone driven by customer service and relationship building.
THE JOB:
- Manage group bookings and itineraries, ensuring all needs are met with a high standard of service.
- Work with group leaders to define and deliver a seamless customer journey.
- Collaborate with the Customer Services Manager to develop efficient, streamlined processes for managing group operations.
- Serve as a key contact for customers, partners, and team members, providing clear, empathetic updates on group arrangements.
- Maintain detailed records for bookings, schedules, and customer interactions, ensuring accuracy across multiple platforms.
- Respond quickly to challenges, proposing effective solutions to maintain smooth group experiences.
- Build positive relationships with group leaders and customers to foster loyalty and trust in the company.
- Lead presentations to groups confidently, sharing essential travel information and answering any questions.
EXPERIENCE REQUIRED:
- Experience in travel sector ESPECIALLY IN GROUPS
- A real hunger to travel
- Knowledge or Passion for Our Destinations: A strong understanding of, or genuine passion for, the extraordinary regions we serve-Antarctica, the Arctic, and Patagonia. This connection to our destinations will help inspire memorable experiences for our customers.
- A passion for the natural world, embracing opportunities to get into the wild
- Excellent interpersonal, and communication skills, listens to others and seeks clarification. Contributes and gives input to discussion
- A desire to ensure every customer has a memorable experience at the ends of the earth
THE PACKAGE:
- The salary up to 30,000 dependent on your level of experience.
- They offer 25 days holiday per annum (plus your birthday), educational trips.
- Monday to Friday (Apply online only)
- This role is primarily remote, but we value face-to-face interactions for collaboration, training and team building. Occasional visits to the Bristol office may be required.
- Company benefits include annual travel insurance, group pension scheme, bike-to-work scheme, flexible working policy, opportunity to work-and-travel and an annual Summer Adventure.
INTERESTED?
If you are keen to be considered, please follow the instructions to apply attaching your CV. The vacancy is being managed by Katy on (phone number removed) (url removed)
