Housing Complaints Officer

Novax Recruitment

Posted 10 days ago, valid for 4 days

London, Greater London SE12 0TX, England

Full Time

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Sonic Summary

The role of Complex Complaints Officer involves investigating and resolving complex housing complaints while ensuring excellent customer service.
Key responsibilities include managing multi-faceted complaints, preparing detailed reports, and liaising with residents and regulatory bodies.
Candidates should have experience in housing complaints handling and a strong understanding of complaints policies and housing legislation.
Strong problem-solving, communication, and analytical skills are essential for this position.
The job requires a minimum of 3 years of relevant experience, and the salary offered is £35,000 per year.

About the Role

We are seeking a Complex Complaints Officer to investigate and resolve complex housing complaints, ensuring excellent customer service and service improvements.

Key Responsibilities

Investigate and resolve multi-faceted complaints across housing services.
Ensure timely responses to complaints and Cabinet Member enquiries.
Identify trends and recommend service improvements.
Prepare detailed reports on complaint findings and resolutions.
Manage compensation awards in line with policy.
Liaise with residents, Councillors, and regulatory bodies.

What We're Looking For

Experience in housing complaints handling and case resolution.
Knowledge of complaints policies, housing legislation, and Ombudsman regulations.
Strong problem-solving, communication, and analytical skills.
Ability to manage high workloads in a fast-paced environment.

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