Repairs Customer Services Advisor

Adecco are supporting a London BoroughCouncil in a service role as a Customer Service Advisor

- Contract Type: Temporary, Hybrid 2-3 days in office in East London

- Contract Length: 3-6 months, with potential to extend

- Working Pattern: Full Time - 36 hours per week

Salary:

- Hourly rate From: £17.54 p/h PAYE

- Hourly rate To: £21.50 p/h Umbrella

About Our Client:

Our client, a leading London Borough Council, is seeking enthusiastic and customer-focused individuals to join their Care & Support Team (CAST). With a strong commitment to delivering excellent customer care, our client offers a supportive and inclusive environment where you can make a real difference in the community.

Responsibilities:

• Provide efficient and effective front-line customer service, handling a variety of service requests and providing information and guidance related to housing and social care.
• Understand and address customer needs, ensuring a high level of understanding amongst staff delivering services.
• Work as part of a dynamic team to drive service development and ensure responsiveness to public/client needs.
• Able to deal with a broad range of residents over the phone, including those who are vulnerable
• Uphold the council's policies and procedures, including health and safety requirements, and actively participate in promoting service quality improvements.
• Maintain an excellent understanding of customer interactions and use available technologies to provide information and support for customers.

Essential Skills, Qualifications, and Experience:

• Clear understanding of operational services provided within Repairs Contact Centre
• Knowledge of customer service and ability to be understanding and empathetic towards residents
• Familiarity with excellent resident experience tools and approaches
• Ability to deliver high-quality, customer-focused services
• Strong communication skills, verbally and in writing
• Problem-solving skills and the ability to evaluate situations and take appropriate actions
• Self-motivated with the ability to work with minimal supervision
• Able to work as part of a team and contribute to a positive working environment
• Open to working flexible hours, including evenings, weekends, and occasional public holidays

Desirable Skills, Qualifications, and Experience:

• Previous experience working in a customer service role, in the Housing or Social Service sector

Technologies:

• Proficiency in using information technology applications and systems to provide information, advice, and support to customers

How to Apply:

If you are passionate about delivering excellent customer service and want to contribute to the community, please apply below with your updated resume. We look forward to hearing from you.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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