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Senior Customer Support Specialists
Job Title: Senior Customer Support Specialist
Location: Remote, flexibility needed to go into the London office when required.
Pay: 17-20phr
Hours: Full-time, Monday - Friday
Duration: 1 year temporary position
Responsibilities:
- Provide fast, accurate, and personalised communication through live chat and email.
- Assist customers in solving product-related issues, ensuring smooth onboarding and technical support.
- Achieve targets for response times, service levels, and customer satisfaction-because we believe in delivering "wow" experiences!
- Monitor CSAT/NPS scores, driving customer advocacy by sharing insights with teams.
- Maintain detailed documentation of support cases, emails, and knowledgebase articles.
- Engage in projects that enhance value for our department and our customers.
What You'll Bring:
- A commitment to our culture of Diversity, Equity, and Inclusion (DEI).
- Strong collaboration skills with teams across CX Operations, Product, Marketing, and Engineering.
- A strategic mindset to anticipate customer needs and proactively communicate solutions.
- A passion for continuous learning about our platform and internal tools.
- Basic analytical skills to assess trends in customer experiences.
- High personal productivity and excellent time management skills.
- Effective and professional communication abilities.
Qualifications & Requirements:
- Previous experience in a customer-facing role with excellent written and verbal communication skills.
- Proven track record of delivering exceptional customer experiences and exceeding KPIs.
- Experience in a technical service role or as a customer associate is a plus.
- Familiarity with brand management is advantageous.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
