Travel & Customer Service Executive (Homeworking)

URGENT ROLE - IMMEDIATE STARTER!!

Are you an experienced Travel Consultant looking for your next home-based role within the Travel Industry?

We are working with an established Tour Operator who are looking for an experienced Travel & Customer Service Executive to join their Reservations / Customer Service team.

Promptly dealing with all customer interactions throughout the customer lifecycle. To maximise conversion opportunities and to deliver outstanding customer service.

Duties:

• Ensuring all incoming calls are answered promptly and dealt with to the best of ability.
• Responding and following up on sales or customer care enquiries by email, telephone, webchat or any other channel.
• Completing bookings and making amendments
• Maximising upsale opportunities by ensuring clients are offered all upgrades and extras on every booking.
• Assisting clients with all further customer care activities including collecting payments and booking ancillaries
• Informing clients of changes to their holiday, processing brochure order requests and general queries from the clients.
• Attending any relevant training/educational visits provided by the company to develop knowledge and skills.
• Ensuring clients are sent any relevant holiday documentation upon booking and explaining online check in and Manage my Booking.
• Ensuring all email enquiries, web chat, social media interactions, text message and whatsapp enquiries are answered promptly and dealt with to the best of ability.
• Any other duties deemed necessary by either your Supervisor, Manager or Director.

Skills Required:

• Experience within the travel is essential
• Experience using a GDS is NOT essential
• Experience within a target driven sales environment
• Excellent geographical knowledge
• Ability to work in a fast pace busy environment

The package:

• A competitive starting of 23,500 + commission
• Fully remote
• Working shifts between 9am - 8pm, Monday to Sunday (including 1 weekend day)
• Lots of travel perks

INTERESTED?

Please follow the instructions to apply attaching your CV! For any further information please call (phone number removed) or email (url removed) If this role is not quite right, but you have Travel Industry experience and are keen to find a new opportunity, please do send your CV, we may have something else that could be perfect for you! Know someone else who might be interested in Travel Industry opportunities? Please share our details!