Back to search
Data Analyst - Corporate Events Transcript Product
Our client, a global leader in the finance industry, is seeking a highly motivated individual to join their dynamic Events and Transcripts team that focuses on delivering high-quality data solutions for the Corporate Events and Transcripts products. This role is critical to ensuring data completeness, accuracy, and quality in our Corporate Events & Transcripts product. This is a 12-month temporary contract with an immediate start date based in the city of London.
This role involves managing KTLO Events & Transcripts project recruitment and day-to-day service desk operations. The role focuses on handling SDSK, and ADSK service requests, ensuring financial domain expertise in corporate events, and facilitating transcription deliveries to vendors with precision to ensure timely data availability on the client's database.
The successful candidate will have a strong mix of financial data expertise, service desk operations experience, and attention to detail, ensuring high-quality corporate event data delivery, along with excellent interpersonal skills and familiarity with handling JIRA and Agile Workflows.
Responsibilities:
- Service Desk Management: Handle ADSK, SDSK requests, client inquiries, and sales escalations.
- Corporate Events Data Processing: Ensure accurate and timely delivery of corporate event details and transcriptions to vendors and client's internal database.
- Data Backfills & Research: Conduct proactive research to improve data quality and maintain consistency.
- Client Engagement Support: Validate dial-in details, webcast information, and event metadata to ensure an optimal client experience.
- SLA Adherence & Timeliness: Monitor and maintain SLA commitments, ensuring uninterrupted product operation.
Requirements:
- Financial domain expertise, particularly in corporate events
- Service desk operations & incident management
- Experience with KTLO projects, JIRA, and Agile Workflows
- Strong client communication & engagement skills
- Basic troubleshooting and issue escalation knowledge
- Proficiency in Excel (Pivots/VBA/Data Analysis) is a plus
- Experience with any Financial Data platform (preferred)
Unfortunately, we are only able to contact applicants who are successful to interview stage.
We are an equal opportunities employer and welcome applicants from all sections of the community, regardless of age, sex, gender (or gender identity), ethnicity, disability, sexual orientation, and transgender status. All appointments are based on merit
