Membership Manager (Maternity Cover, Nine Months Minimum) for the Booksellers Association

DATABASE MANAGEMENT, REPORTING & OUTPUTS

• Oversee and manage the operation and development of the membership database, including liaison with IT.

• Working with colleagues across the business, set up, manage and monitor membership subscriptions, chasing outstanding subscription payments as required

• Manage data entry and maintain accurate and up to date database records

• Produce statistical information (extracts) for colleagues and outside agencies

• Produce a monthly membership update report

• Run database queries to select appropriate members’ details for mail shots, surveys, data sales, marketing selections, and to fulfil BA Group requests 

DATA PROTECTION AND CYBERSECURITY

• Working with others, ensure the BA Group’s cybersecurity is appropriate, up to date and applied appropriately.
• Provide expert advice on GDPR as the BA’s GDPR Champion.
• Manage data protection for all membership and associated records, including handling any data protection incidents.
• Provide advice to colleagues across the business on GDPR and cybersecurity issues and draft any relevant data sharing agreements for suppliers.
• Participate in meetings, liaise with colleagues and outside companies to ensure information is up to date and all appropriate staff are briefed.

MEMBERSHIP & SERVICES

• Manage the application and joining process, membership records and service delivery
• Provide front line advice to potential and existing members 
• Manage effective member recruitment and retention and all membership communications
• Manage customer relationships with members and suppliers.
• Develop and manage prospects database (including enquiries, leads and lapsed members).
• Ensure high quality administration and records management for potential and existing members.
• Ensure delivery of services to members and troubleshoot any services issues with the third party suppliers 
• Monitor, develop and introduce membership services which will be of benefit to BA members
• Liaise regularly with internal and external stakeholders
• Contribute regular articles to the BA’s quarterly magazine for members, Bookselling Essentials.
• Provide support to the Head of Membership Development on aspects of BA Learning
• Collate and produce the annual UK and Irish Benefits Booklets.
• Co-manage the Booksellers Network Facebook Group
• Ensure the membership services sections of the BA website stay up to date.
• Support the Events Manager in welcoming members at BA events 
• Co-manage the Membership & Events Executive intern, along with the Events Manager

Please apply with a covering letter and CV, setting out briefly why you would like this role, what makes you suitable and your availability.

To apply, please email: kate.gunning@booksellers.org.uk

Closing date for applications is 07/03/2025