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- To maintain exemplary working relationships with stakeholder groups, external agencies and voluntary organisations.
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To assist the Principal NNDR & Database Officer in the monitoring of services against performance assessment criteria, by correcting interpreting information and evidence provided for liability matters and applications for relief’s exemptions etc.
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To provide excellent customer service to NNDR customers across all channels including the NNDR contact centre.
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Have an excellent understanding of NNDR legislation in relation to, billing and collection, mandatory and discretionary reliefs, maintaining the database and all recovery aspects.
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To prepare accounts for write offs (bad debt etc) and raise refund requests including statement of accounts.
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To represent the service on residents direct related issues involving members of the public, external agencies, and other Departments, developing contracts and SLA’s as appropriate and writing and presenting reports as required.
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To liaise with the valuation office agency, raising Billing Authority reports and providing the necessary information is exchanged.
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To liaise with the property inspectors in all matters relating to the maintenance of the property databases.
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To prepare cases, providing evidence or bundles when required and attend court to assist the Recovery Team.
This is a Full time role on a temporary contract basis.
If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to quoting the reference number.
Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.
