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- Maintain and manage the NNDR database, ensuring accurate assessments, splits, mergers, and reconstitutions.
- Work collaboratively with the VOA and property inspectors to update and maintain the NNDR rating list.
- Assist with billing, collection, and recovery action for business rates, ensuring compliance with all NNDR legislation.
- Provide exceptional customer service to NNDR customers across multiple channels, including contact centres.
- Monitor and assess performance against criteria and contribute to service improvement initiatives.
- Prepare accounts for write-offs and handle refund requests, ensuring accurate statement of accounts.
- Represent the Council in dealing with residents and external agencies, preparing reports, contracts, and SLAs.
- Support court proceedings and provide evidence as needed.
- Strong NNDR Knowledge: You have excellent knowledge of NNDR legislation, regulations, and recovery processes.
- Database Management: Experience with the Academy database or similar systems is essential.
- Customer-Centric Approach: A commitment to providing top-tier customer service across all communication channels.
- Communication Skills: You can explain complex legislative concepts fluently and build positive working relationships with stakeholders.
- Problem-Solving: You are resilient, adaptable, and systematic in your approach, with the ability to handle multiple priorities effectively.
