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Company Overview
This business is a fast-growing direct lender in the UK, incorporated in August 2020.We cut the red tape, reduce the paperwork, and eliminate the hassle to get small businesses the finance their business needs fast.
The business has quickly established itself as a quick, efficient, and responsive lender. With a combined 30+ years of industry experience across the Management team we are able to identify the needs of each business and determine the finance that best suits their needs to thrive and grow.
We work hard every day to provide small businesses with fast access to capital. Our dedication to excellence coupled with our advanced technology allow for easy and accurate decision making that enables an application, approval and funding to all take place within 1-2 days.
Location:
We have an office in London (Liverpool Street), but most of the team work remotely. The option is there for both.
The Collections agent will:
- Monitor and record cancelled direct debit mandates and failed payments.
- Chase customers who are in arrears, by making daily telephone calls, and sending SMS messages and emails.
- Respond to customer queries and requests for information.
- Discuss payment holidays and payment plans with customers who are experiencing financial difficulty, requesting appropriate information and documentation to support their situation.
- Liaise with third party agencies, insolvency practitioners, Collection agencies and Solicitors.
- Input information such as actions taken, payments received, and account changes on our CRM system.
Experience and Skills:
- Hands-on Collections and Recoveries experience is essential within the financial services industry (min of 2 years in Financial Services).
- Strong communicator with clear speech and writing skills.
Excellent attention to detail.
- Ability to communicate urgency, while working with detailed process requirements.
- Experience in suggesting the right approach/strategy to deal with difficult customers who are in arrears.
- Experience of working and managing the relationship with external partners, eg Collection agencies, Solicitors etc.
Personal Qualities:
- Excited about the prospect of working for an ambitious and fast growing company.
- Confident about the ultimate value of their decisions.
- Highly organised.
- Active learner.
- Effective team player with the ability to work independently, exercise initiative, and take.
- Ownership of projects.
- Commitment to continuous improvement.
- Accountability and pride in their work.
