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  4. Collections Officer

Collections Officer

Jems Recruitment Ltd
Posted a day ago, valid for 10 days
Location

London, Greater London EC1R 0WX

Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • This job opportunity is for a Collections Agent in London, offering a salary of £25,000 to £30,000 depending on experience.
  • The role includes excellent benefits such as 25 days of annual leave, health insurance, pension, and an annual bonus.
  • Candidates should have at least 1 year of experience in customer service or collections.
  • The position involves negotiating payment plans, maintaining customer records, and providing high levels of customer service.
  • This hybrid role requires working 4 days in the office and 1 day from home each week.
  • Excellent opportunity to grow your career
  • 25 days annual leave plus 1 day off for your birthday, health insurance, pension, and annual bonus
  • Hybrid working, 4 days in the office and 1 day working from home per week
Are you looking for an exciting new role where you can provide support to customers and really make a difference? Are you looking to join a reputable and growing organisation? Then this might be the perfect job for you!We are looking for a Collections Agent to join an established team in London. This is an excellent chance to join this reputable organisation where you will be able to continuously progress your career upwards or sideways within the company in the future.The core duties of this role include providing a high standard of customer service to clients, discussing accounts which are in arrears over the phone as well as via email. You will be responsible for negotiating payment plans with customers and ensuring payments are made on time. You will also be required to accurately record and update customer information.Responsibilities include:
  • Contacting customers over the phone and by email to discuss overdue payments
  • Negotiating payment plans with customers in arrears, including calculating repayments
  • Identifying potential issues at early stages
  • Minimising moving to litigation stage, if possible
  • Identifying and managing vulnerable customers
  • Maintaining a high level of customer service both internally and externally
  • Work closely with other departments within the company
  • Keeping up to date with current best practice and regulatory requirements, including updating records
To succeed in this role, you will possess excellent communication and customer service skills, being able to build relationships with people easily. You should be personable, with strong negotiation skills, as well as a calm and supportive manner. You will be able to manage your own workload, as well as work well within a team. If you believe you have the skills and experience to be successful in this role, then we would love to hear from you. Call us or apply today!

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

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