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- Provide first-level (Tier 1) Workday customer service and troubleshooting support to employees and various teams.
- Proactively identify opportunities for process improvements, recommend solutions, and contribute to the implementation of best practices within HR Shared ServicesÂ
- Conduct root cause analysis for complex issues, addressing underlying challenges.
- Coordinate with various HRS teams (Payroll, Benefits, HRIS) to resolve tickets and requests.
- Record and communicate problems, situations, and solutions to coordinate with the global team.
- Provide onboarding support to new hires in both technical and administrative capacities.
- Support HRS annual processes such as the Annual Talent Cycle, Open Enrollment, and Annual RRSP Employer Contribution.
- Contribute to the development and implementation of streamlined administrative processes and procedures.
- Support data entry and auditing activities to ensure data integrity.
- Assist in the implementation and communication of HR policies and procedures.
- Minimum 4 years of administrative experience in a Human Resources capacity in a shared services environment.
- Experience working in a global team.
- Excellent written and verbal communication skills.
- Fluent in both written and spoken English.
- Experience with an HRIS in a high-volume shared services environment (Workday experience is an asset).
- Experience with a case management system (SolarWinds experience is an asset).
- Conscientious with a strong attention to accuracy and details.
- Self-motivated, highly organized, and able to juggle multiple projects/priorities.
- Ability to handle sensitive and confidential information with discretion.
- Ability to generate trust, confidence, and credibility.
- Demonstrates excellent analytical and problem-solving skills.
