Back to search
Within the position of Team Member, you will be working as part of the workplace experience team, curating a workplace environment that increases well-being, productivity and enhances company culture that our end users want to be a part of. Actively seeking opportunities to improve onsite service experience and deploy new initiatives in line with the Livv Strategy.
- Own the touchpoint journey and user centric concepts
- Establish good working relationships with the customers in order to be recognised as the natural go to person and a trusted partner to deliver on our value proposition
- Engage with all key stakeholders so as to ensure a collaborative and efficient approach and a swift response to all service requests
- Effectively deal with all business user/client requests and enquiries exceeding expectations in all areas of the operations
- As a brand ambassador for Livv you will be responsible in ensuring that all client site procedures and standards are met
- To focus on curated experience and drive the agenda for our end users and customer
- To show responsibility for personal health and safety, and that of others in the conduct of the job in line with ISS Support Services and Legal requirement.
- To work as part of the workplace team within Front of House providing seamless and effective service delivery
- To process all meeting room requests efficiently in line with the client meeting room management system.
- To effectively and efficiently deal with emails requests in the main reception inbox and the enquiries inbox
- To assist in the training of where necessary other Client Services and Network Team Members
- To use the client site operating systems in accordance with guidelines. •To carry out other duties or responsibilities that may from time to time be assigned by your Team Leader
- To maintain the necessary confidentiality and discretion as site requirement
- To maintain a professional appearance at all times
Experience & Traits
- Relevant customer service experience
- Ideally have experience working with systems (e.g. MS Office)
- High degree of accuracy
- Excellent communication skills
- Good time management
- Ability to work on own initiative and as part of a team
- Motivated, committed and flexible
- Health & Safety understanding
- Ability to adapt to a different clientele however, remain professional
