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We are looking for a friendly and proactive Technical Support Specialist to join our team. You will provide day-to-day support to our users, helping them with their computers, mobile devices, printers, and other technology tools. You'll play a vital role in making sure our teams have the right technology to do their best work, whether that's troubleshooting issues, guiding users through technical problems, or helping with the installation and maintenance of hardware and software.
This is a great opportunity to be part of a supportive team where you can learn and grow in the field of IT. If you're someone who enjoys problem-solving, helping others, and working in a dynamic environment, we'd love to hear from you.
Key Responsibilities:
- Provide friendly and efficient technical support to users across a range of devices including desktops, laptops, smartphones, tablets, and printers.
- Resolve technical issues using Service Central, aiming to meet agreed SLAs.
- Assist with asset management, ensuring accurate tracking of devices and hardware.
- Support project work such as hardware and software refresh programs, helping to roll out new technologies.
- Deploy, maintain, and support iOS devices for users.
- Create and update technical documentation, including processes and procedures to ensure consistency and clarity.
- Contribute to server and network maintenance, working with the team to ensure smooth operations.
- Travel to other UK locations for on-site support when needed.
Key Skills and Experience:
- Previous experience in technical support or IT troubleshooting, preferably in a corporate or office environment.
- Strong customer-first approach, always putting the user experience first.
- Experience with Microsoft operating systems and supporting the Microsoft Office suite.
- A proactive, self-starter who's eager to learn and collaborate with others.
- Familiarity with Active Directory for basic administration tasks.
- Excellent problem-solving abilities, with experience providing support both in person and remotely (via phone, chat, or remote desktop).
- Team-oriented, with the ability to work independently when required.
- Strong communication and problem-determination skills.
- A flexible "can-do" attitude and a willingness to adapt to changing needs.
- A clean driving license and willingness to travel to other UK locations if necessary.
