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1st & 2nd Line Support Engineer is required by a Legal Company based in Central London, paying up to 30k. This is a fantastic opportunity for an eager, support analyst to join an established company and take their career to the next level. You will be responsible for all BAU support, whether that involves dealing with tickets, troubleshooting hardware/software issues and answering calls.
This position would ideally suit someone with 6-12 months experience, recent graduate or possibly having completed an IT Apprenticeship. The organisation embrace training programs for new starters, implementing a clear training plan to help you progress from 1st Line Support and beyond.
Responsibilities:
- Provide first-line support to customers via phone, email, and in-person for IT-related issues.
- Troubleshoot hardware, software, and network connectivity problems.
- Address technical issues promptly, escalating complex problems to Level 2 support or appropriate IT personnel
- Assist with the installation, upgrades, and patch management of software.
- Manage user accounts, email accounts, and access permissions in Active Directory, Office 365, and other relevant systems.
- Document support tickets, resolutions, and troubleshooting procedures in the help-desk system, ensuring records are accurate and up-to-date.
- Willingness to acquire and maintain Microsoft Certifications.
Qualifications and Skills:
- A Levels or equivalent education.
- Proven experience in a technical support role.
- Strong knowledge of Microsoft 365 administration.
- Proficiency in Windows operating systems.
- Strong interpersonal and process management skills.
- Excellent communication abilities.
- Strong problem-solving capabilities.
Should you feel you match the above requirements, APPLY NOW!!
