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UNDERSTANDING, SERVICE, TRUST 3 Words that Guarantee Results in Recruitment
London AV Event Manager (working 4 days) salary circa £40,000
A leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.
Our immediate requirement is for an experienced Event Manager to be a key part of our London team working onsite at a leading Global Law Firm, taking full responsibility for managing and overseeing all activity across the events department, developing, coordinating, and delivering the best-in-class, high profile events within a managed service environment. Responsible for taking ownership of the deliverables of the account ensuring the smooth operations from conception to completion. Working four days per week This is an exciting opportunity for an exceptional, experienced Event Manager to join an established operation with scope to drive and enhance the service at every opportunity.
Key Responsibilities
- Development, coordination, and delivery of best-in-class high profile events within a manged service environment.
- Take ownership of each event from conception to completion.
- Collaborate with technical teams, planning and execution of events within 3 event spaces.
- Delivering virtual events including conferences, webinars, broadcasts and webcasts.
- Serve as a main point of contact and subject matter expert to event managers to scope and provide solutions for presentations and events.
- Work closely with the AV Team Manager to ensure events are sufficiently resourced, including sub-contracting where applicable.
- Live event support, successful execution of pre-planned design support and implementation exceeding the customers' expectations.
- Management of technical support team, providing clear communication channels across all teams.
- Conduct client debrief, obtaining customer feedback and discuss areas for continual improvement. Collate and provide post event reporting, stats, and client feedback on a weekly and monthly basis.
- Driving client meetings, communicating across proAV teams and external vendors.
- Communicating, maintaining, and developing client relationships and supporting staff.
- Ensuring excellent customer service at VIP and Stakeholder level.
- Act as key decision maker and escalation contact in the event of incidents or failures.
- Escalate to appropriate service providers; track to resolution, ensuring client and onsite personal regularly updated.
- Implementation of standard operating procedures identifying areas of improvement in workflows.
- To be very presentable and an ambassador for proAV with the ability to liaise with senior executives in a calm and professional manner at all times both face to face and via the telephone.
Technical Skills
- Technical understanding of technologies including but not limited to:-- QSYS - Mixing Desk and wireless microphones - Shure- Poly
- Working knowledge of event audio and data systems.
- Strong understanding and troubleshooting skills for Meeting platforms including zoom and teams. Ability to conduct the technical disciplines within events.
*3% pension contribution (after 3 months probation period)
* 23 days holiday in first year (holiday years rising after length of service January to December) to 25 during 3rd year * Death in service benefits (3 x annual salary) * Private medical insurance (after 3 months probation period) * Join a company who will value you
