Client Liaison Manager - Conferences

Handle Recruitment is seeking sales professionals with excellent client service skills to join a highly regarded media brand within their events stream of the business, managing their banking event portfolios. Using a combination of outbound communication and exceptional relationship management you will ensure delegates are provided with a premium experience and ultimately encouraged to return year after year.

This is a fantastic opportunity to work with a very well-known brand, with the potential to become a long term member of the team.

Your responsibilities will include:

• Calling and engaging with prospective delegates, providing a clear articulation of our event proposition and obtaining new registrations.
• Engaging with existing clients via the phone, email and sometimes direct mail, in order to raise awareness of events of relevance, and develop lasting relationships.
• Provide attentive and responsive customer service throughout the campaign by handling FAQs, troubleshooting and problem solving.
• Achieving weekly and monthly KPIs including call time and dials outs, set by the Head of Delegate Services Acquisition & Customer Services.
• Liaising with the conference production and marketing team, to develop an understanding of the event program, theme and audience profiles.
• Providing market feedback to wider teams on the conference campaigns, communicating any challenges and offering potential solutions.
• Daily management and maintenance of the CRM system (SalesForce), ensuring sales activity is recorded
• Providing 'on the day' support at events

To be successful in this role you will have:

• Availability to begin an initially temporary contract asap
• Experience in sales, account management or client services
• Confidence working to set KPIs and targets
• An interest or engagement within the events industry

Please get in touch or apply now for a further conversation!

Handle actively welcomes applicants from under-represented backgrounds - we pride ourselves on attracting the best talent for every opportunity through a commitment to equality, diversity and inclusion.