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French Resources has been selected to work with Momentum, partner of Eurostar, to recruit a French speaking Assistant Manager for their Business Lounge.
The French speaking Assistant Manager will have to look after a team but also after the well-being of the business clients who come to the lounge before the departure of their trains. Excellent customer service skills as well as strong hospitality and management experience will be key asset to succeed in this challenging position. The Assistant Manager will lead a team, and will report to the Manager.
ROLE of the Assistant Manager:
Managing the club area including welcoming clients, making sure that the space is pristine.
Ensuring that customer service processes are followed to the highest standards
Developing the team, offering coaching and mentoring
Managing performance including recognising staff attitude to work, grievance and disciplinary with the support of the HR, etc
Deputising for the Manager when necessary
PROFILE:
Fluent French and English, with strong communication skills both spoken and written
Role model in customer service, and knowledge transfer to the team
Previous experience as an Assistant Manager or Manager will be a plus
Previous management/supervision experience ideally with recruitment, grievance and disciplinary experience or good knowledge
Previous experience in hospitality or catering industries with up-market clientele
Previous experience in working in a fast-paced environment
Ability to work in a multicultural environment and to adapt
Excellent presentation and detail-attention focused.
Good understanding of food safety
Ability to work shifts, including weekend and early start
SALARY & BENEFITS:
£36k per annum including bonus + meal allowance + taxi allowance
