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Onsite Team Leader 6-Month Contract

Office Angels
Posted 2 days ago, valid for a month
Location

London, Greater London SW18 4DJ, England

Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • A 6-month contract opportunity is available for an Onsite Team Leader with a strong technical background and customer service focus.
  • The role involves leading a team of Deskside Engineers to deliver high-quality end-user support while ensuring exceptional customer service and adherence to SLAs.
  • Candidates should have proven leadership experience, broad IT support knowledge, and excellent communication skills, with ITIL knowledge being highly desirable.
  • The position requires immediate availability and the ability to manage the pressures of a dynamic environment.
  • The salary for this position is competitive and commensurate with experience, though specific figures are not provided in the job description.

Job Opportunity: Onsite Team Leader (6-Month Contract)

Are you an experienced leader with a passion for customer service and a strong technical background? We have a fantastic opportunity for an Onsite Team Leader to join a dynamic team for a 6-month contract. If you have excellent management skills, a broad knowledge of IT support, and are available to start immediately, we want to hear from you!

Role Overview:

The Onsite Team Leader will be responsible for leading and motivating a team of dedicated Deskside Engineers to deliver high-quality end-user support. The role involves ensuring exceptional customer service, meeting SLAs, and optimizing processes for continuous improvement in line with the company's objectives.

Key Responsibilities:

  • Team Leadership: Lead and manage a team of second-line support technicians, providing guidance, coaching, and mentorship to foster a high-performance environment.
  • Ticket Management: Efficiently manage the support ticket queue, ensuring fair distribution of workload and adherence to SLAs.
  • Incident Management: Serve as the central point of contact for escalations, ensuring effective communication with first-line support teams and external vendors for quick resolution.
  • Quality Assurance: Implement and maintain quality assurance processes to uphold the highest standards in service delivery.
  • Procedures & Processes: Define, document, and review procedures to enhance the onsite support function, ensuring smooth day-to-day operations.
  • ITIL Best Practices: Promote ITIL best practices across the team to ensure optimal support functions.
  • Customer Relationship Management: Build and maintain effective working relationships with internal and external teams to ensure clear communication and customer satisfaction.
  • Continuous Improvement: Support the onboarding of new services and contribute to the continuous improvement of service delivery.

Qualifications & Skills:

  • Customer Service Focus: A strong commitment to providing excellent customer service.
  • Leadership Experience: Proven ability to lead and manage a team effectively.
  • Technical Expertise: Broad knowledge of IT support, including hardware and software troubleshooting.
  • Communication Skills: Excellent communication skills, both written and verbal.
  • Problem-Solving: Strong ability to manage and resolve issues promptly.
  • ITIL Knowledge: Experience with ITIL best practices is highly desirable.

Additional Requirements:

  • Must be available immediately for a 6-month contract.
  • Must have broad shoulders, capable of handling the pressures of a dynamic, high-demand environment.

If you are an experienced leader looking for an exciting challenge and have the skills to manage and improve IT support services, we would love to hear from you!

Apply now!

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.