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This is an exciting opportunity for a Senior Commercial Finance Manager, with an operational background to join the business.
This role will report directly into the Head of Commercial Finance and be an individual contributor role. The Commercial Manager will be based in the Hammersmith office and be a hybrid role of 3x days in per week.
Commercial Finance Manager Responsibilities:
- Work with the Managing leadership team to ensure they have the right KPIs to measure performance, balancing service and cost
- Ensure Managing have full visibility of their costs and the different views required to improve decision making around operational efficiency. Ensure costs are in line with budget and any additional spend is supported by business cases for approval in our monthly investment committees
- Translate how impacts from trading will impact Managing resource levels and ensure the operational teams are able to deliver consistent levels of service to all customers
- Work with Managing to scope the right technology tools and solutions to systemise all customer service agent activity and planning
- Budgeting and forecasting all costs for Managing and work closely with Managing leadership to optimise these through process efficiencies and contract negotiations
- Understand how the Managing roadmap will deliver value to the business, particularly around building technology solutions for our customers to manage bookings and to make our customer service agents more efficient and productive
- Work closely with Key stakeholders as well as internal finance team members
- Other ad-hoc project work as required
Ideal Commercial Finance Manager profile:
- Qualified Accountant (minimum 4+ years post qual)
- Experience working with high volumes of data with the aptitude to understand vast and complex information, and convey in a simple, clear and concise manner
- Experience working alongside customer service centre, technology and product teams
- Knowledge of customer centric metrics like NPS, LTV, repeat and retention rate
- Excellent stakeholder management experience as this is a pure business partner role
- Extremely diligent and delivers on time
- Organised, task focused and will go the extra mile to get things done
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